Privacy Policy
Welcome to ZenSonics!
We understand the importance of the trust you place in us and are committed to protecting your personal privacy. This Privacy Policy ("Policy") is designed to transparently explain how we collect, use, store, share, and protect your personal information when you use our website, applications, courses, services, and products (collectively, "the Services").This Policy is part of a legally binding agreement between you and us. Please read this Policy carefully before accessing or using the Services.
By using the Services, you consent to the practices described in this Policy.
1. Types of Personal Information We Collect
We collect information to provide and improve our Services, process your transactions, and communicate with you. We collect the following types of personal information:1.1 Information You Provide Directly to Us
•Account and Identity Information: Your name, email address, phone number, mailing address, date of birth, and other information you provide when you register for an account, purchase a service, or contact us.
•Transaction and Payment Information: Records of the courses or products you purchase. Please note that specific payment card information is collected and processed directly by our third-party payment processors (e.g., Stripe, PayPal), and we do not store your full payment card number.
•Communications Information: Information you provide when you contact us via email, online forms, or social media, as well as any content you post in our platform's community forums or comment sections.
•[Sensitive Personal Information] Health and Wellbeing Information: When you voluntarily choose to participate in one-on-one consultations, wellness retreats, or specific courses, you may provide information about your physical health, mental state, lifestyle, and medical history to us or our practitioners to receive a personalized and effective service. We only collect this type of information with your explicit consent and solely for the purpose of providing the relevant service.1.2 Information We Collect Automatically
•Technical and Device Information: When you visit our website, we automatically record your IP address, browser type and version, operating system, device type, and time zone setting.
•Usage and Behavioral Information: Information about how you use our Services, such as the pages you visit, the time you spend on them, the links you click, your search queries, and the courses you view.
•Cookies and Similar Technologies: We use cookies (small files stored on your browser) and similar technologies to operate and administer our Services, gather usage data, and improve your experience. You can manage your cookie preferences.
2. How We Use Your Personal Information
We use your personal information for the following purposes, based on the corresponding legal grounds:
•To Provide and Manage the Services (based on Performance of a Contract):
-To create and manage your account.
-To process your orders, subscriptions, and payments.
-To provide you with the courses, content, and consultation services you have purchased.
•To Personalize Your Experience (based on Legitimate Interest / Your Consent):
-To recommend content that may be of interest to you based on your preferences and usage history.
-To allow contracted practitioners to understand your basic situation (with your consent) to provide more targeted guidance.
•For Communication and Marketing (based on Legitimate Interest / Your Consent):
-To respond to your inquiries and provide customer support.
-To send you administrative notifications related to the service (e.g., order confirmations, policy updates).
-To send you marketing emails about new courses, special offers, and news, after you have opted-in. You can unsubscribe at any time via the link in the email.
•For Improvement and Analysis (based on Legitimate Interest):
-To analyze user behavior to understand how our Services are being used, thereby improving our products and website design.
-To ensure the security and stability of our platform.
•To Comply with Legal Obligations (based on Legal Requirements):
-To comply with tax, accounting, anti-money laundering, and other legal requirements.
-To respond to court orders or lawful requests from law enforcement agencies.
3. Who We Share Your Personal Information With
We do not sell your personal information. We only share your information in the following limited circumstances:
•Independent Contractors (Practitioners): When you book a consultation with or attend a course by a practitioner, we share your name and any relevant background information you voluntarily provide for that service with the practitioner so they can provide the service. We have strict confidentiality and data protection agreements with all our practitioners.
•Service Providers: We partner with third-party service providers to support our business operations, such as payment processors, website hosting services, email distribution services, and data analysis tools. These providers are only authorized to access necessary information for the purpose of providing services to us and are contractually obligated to protect your information.
•Legal Requirements and Business Transfers: We may disclose your information if required by law (e.g., a subpoena) or if we believe in good faith that it is necessary to protect our rights, your safety, or the safety of others. If the company undergoes a merger, acquisition, or asset sale, your personal information may be part of the transferred assets.
•With Your Consent: In circumstances other than those listed above, we will notify you and obtain your consent before sharing your information with third parties.
4. Data Security and Retention
•Security Measures: We have implemented appropriate technical and organizational measures to protect your personal information from accidental loss and from unauthorized access, use, alteration, or disclosure.
•Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the information, and the potential risk of harm. Typically, information associated with your account will be deleted or anonymized within a reasonable period after you close your account.
5. Children's Privacy
Our Services are not directed to children under the age of 18. We do not knowingly collect personal information from minors. If a parent or guardian becomes aware that their child has provided us with personal information without their consent, they should contact us immediately, and we will take steps to delete such information.
6. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. For significant changes, we may notify you via email or a notice on our website.